Refund Policy

Last updated: July 13, 2026

Quick Summary

Before processing starts — full refund of our service fee, no questions asked
During processing — partial refund may be available depending on work completed
After submission — service fee is non-refundable (service fully delivered)
Government fees — always non-refundable once charged

What Your Service Fee Covers

Our service fee pays for professional application preparation, document review, compliance checks, photo verification, and dedicated support throughout the process. It does not include government fees, which are separate.

Service Fee Refund Timeline

Before processing starts

100% refund. Contact us within 24 hours for fastest processing.

After processing begins

Non-refundable. Once we begin reviewing your documents or preparing your application, the service fee is earned.

After submission to the government

Non-refundable. Service has been fully delivered regardless of the government's decision on your application.

Government Fees

Government fees are set by and paid to the U.S. Department of State. These fees are always non-refundable once charged — UVC does not control or retain these fees.

For new passport applications (DS-11), the government fee is paid by you directly at your acceptance facility appointment. For passport renewals, the government fee may be included in your checkout total or charged separately before submission.

Handling & Shipping Fees

Handling and shipping fees cover document preparation, printing, and delivery costs. These fees follow the same refund rules as the service fee — refundable before processing begins, non-refundable after.

Add-Ons & Protection Plans

Optional add-ons such as Passport Protection, Correction Handling, Photo Compliance, and Passport Card follow the same refund timeline as the service fee. If you purchased the Passport Protection plan and need a replacement passport due to loss, theft, or damage, your protection benefits remain active per the plan terms.

Special Circumstances

Duplicate orders

Accidentally placed a duplicate order? Contact us immediately. We'll cancel the duplicate and issue a full refund if processing hasn't started.

Errors on our part

If we made a mistake that affected your application, we'll correct it at no additional cost or issue an appropriate refund.

Changed travel plans

If your travel plans changed before we began processing, contact us and we'll review your case individually.

Government denial

If the government denies your application, our service fee is non-refundable as the service (preparation and submission) was completed. Government fees are also non-refundable per government policy.

How to Request a Refund

Email support@usvisaconnection.com with your order ID and reason for the request.

Requests are reviewed within 1–2 business days.

Approved refunds appear on your statement within 5–10 business days.

Disputes & Chargebacks

We encourage you to contact us directly before filing a dispute with your bank. We're committed to resolving issues quickly and fairly. Chargebacks filed for services that were properly rendered may result in additional fees and collection actions.

UVC is a private service and is not affiliated with the U.S. government.